Testimonials From Our Great Customers


  • March 29, 2014

    from Nancy ...


    Had a fantastic weekend at the Longarm Training Course with Kelly, Dick and Lisa.  Oh, can't forget Louise - fellow lucky owner like me of an Innova Longarm. Thank-you so much for all your help and support in techniques of tension adjustments and the beauty of the options that we have on our machine, new rulers, threads, patterns and lots of fun practice time in my future. Thanks again for a great weekend and a fantastic quilt shop owner wanting to help us understand and love our machines even more .
    Thanks Nancy Renaud


    April 12, 2014

    from Louise ...

     

    I have been happy in my basement since my lessons three weeks ago.  I can't believe how fast time passes.   I learned so much that I just want to try out what I learned every chance I get.
     
    I can't tell you how reassuring it was to have your great support when I had trouble with my machine.  You were both right there to answer the email and call me within an hour to try to troubleshoot through my problem.  When you could see that the problem was bigger than I could handle, you arranged a house call for the very next day and fixed the machine.  That support is why I bought my Innova longarm from you, but I had not wanted to try out the support system so soon.  lol
     
    I also found the two days of training on the machine to be extremely helpful.  I did not know anything about loading, tension, thread, ruler work or quilting when I bought the machine.   I only knew that I wanted to learn to be a great longarm quilter someday!    The training days with Kelly, Dick and Lisa were great.  You covered all the fundamentals of the operation of the machine and then took us through many ideas for custom quilting as well as pantographs.  You answered every question we had and did it all with a smile.  
     
    I have enjoyed every aspect of the machine and your great support since I bought it and I look forward to learning so much more.  Thanks again for everything.

     
    April 13, 2014

    from Ginette and Ron ...


    Hi Kelly,

    I'm writing to say what a great time Ginette and I had during last week's Innova quilter training session at The Quilting Bee. We both learned a lot of new techniques which we've been able to put into practice right away. Being able to learn 'hands on' using the machines in the store was a huge benefit. The opportunity to network with other Innova users was invaluable. We had a lot of fun, and hope to do it again.
     
    Thank you and Dick and Lisa for the time well spent. 


    June 28, 2014

    from Dianne ...


    Dear Kelly,

    Jim and I both want to thank all the staff for all their work during our "new owner" course. We learned so much but the best part was getting to practice it and getting the helpful hints on how to make things better. It was also great to hear about all the notions and references available. I know it was a lot of work but you can be sure I'll be singing you praises far and wide.